Contact

Talk to a person

There is no ticket system and no chat widget. Email reaches someone who worked on the software.

Replies usually within one working day, and always within three.

Where to write

Four addresses, so your message lands in the right place

About	Write to
Buying, billing, cancelling Invoices, refunds, changing from monthly to yearly, a key that has not arrived.	jot@jotnotes.com
A security problem Anything that affects the safety of an install or the data in it. Report it here rather than in public, and you will get an answer.	security@jotnotes.com
A bug, or something that should exist The free software is open, so an issue on the repository is seen by everyone and gets a better answer than an email.	github.com/SteveHigashi/hws
Your own data Asking what is held about you, or asking for it to be deleted. HWS keeps almost nothing, and the privacy page says exactly what.	jot@jotnotes.com

Or write here

Send a message

Would rather just email? jot@jotnotes.com reaches the same person, and security@jotnotes.com for anything about safety. The form is only here so you do not have to open a mail client.

Before you write

Two things that answer most emails

The software is free and runs on your own server. Nobody here can see your install, your dashboard or your numbers, so a question about what your own data shows usually needs a screenshot. Send one.

HWS Live is a key, not an account. If a key has not arrived, check the address you paid with first, then write with the PayPal transaction id and it can be traced in a minute.

Who you are writing to

JotNotes

HWS and HWS Live are made and sold by JotNotes, a one-person software business. That is the honest size of it: there is no support desk behind these addresses, which is why the answer comes from someone who knows how the thing works.